I could have told them that (maybe I did and I don't remember). As one of those poor users experiencing cell phone use, there is only one thing I want from my phone.
The ability to make a call from anywhere and have crystal clear sound. That's it. No photos, no movie trailers, no games, no messaging, no web browsing, nada.
This last time, I did myself a favor and saved the $5/month for web access. It's hard to imagine, but it's just not worth $5/month.
And yet, I can make a call from the center of their coverage area sometimes and it sounds like the person on the other end is recording a song for Nitzer Ebb.